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Exciting Changes to How You Give!

Changes to How You Give

We are making some exciting changes to our website! If you have given online in the past, we wanted you to be the first to know. The next time you give online, you may notice it looks a little different, but we’re confident our new site will make it easier and more enjoyable for you to give! We've done all of this with you in mind in order to serve you better. Here are a few things you need to know:

How do I get started?

To get started, just sign in with the same username and password that you’ve used in the past. If you’ve never created a NewSpring account before, this would be a great time to create one! When you visit the new site to give, we’ll walk you through the process of registering for your account.

Why is this better?

From now on, if you are signed in and have saved your payment information, you can give in 10 seconds or less. You can even give to multiple funds at the same time. Creating an account allows you to schedule your giving, keep your information up to date, view your giving history and more as we continue to make improvements to our site.

What about scheduling my giving?

If you’ve previously set up a giving schedule, your schedule can be easily transferred to the new system. When you sign in, we’ll prompt you to transfer your current schedule and allow you to re-enter your payment information. Updating is easy and quick, and definitely worth your time!

Sign in now to see what’s new!

P.S. We want to be great stewards. By switching to this new system, NewSpring is able to save over $100,000 a year in transaction fees. Now more of your tithe money will stay at NewSpring to be used to reach people for Jesus. Awesome, right?

 

Frequently Asked Questions

"Why does my screen look different than usual when I try to give?"

Answer: In the past, we used InFellowship as our giving site! If you have this page bookmarked and continue to try giving there, you will have trouble signing in and may see a blank screen. Instead, try signing in at our new giving site. If you have an existing username and password, it will still work!

 

"Why am I am I having trouble entering the amount of money I want to give?"

Answer: Our new site shows a default $0.00 that is grayed out in the first sentence. This is where you input the amount of money you would like to give. The reason you may not be able to see this grayed out area could be because of the screen resolution of your computer. If you will click your cursor directly to the right of the phrase “I’d like to give” and to the left of the word “to,” you should still be about to type out the amount you would like to give!

 

“I try to reset my password, but when I click the ‘Forgot Password?’ Button I never receive an email.”

Answer: This is most likely because the email address we have on file for you is different from the one that you are signing in with! If you need to update the email address we have on file, let us know what email address you would like us to use for your NewSpring Account and we'll be happy to help you out!

 

“Why can't I give to my home campus anymore?”

Answer: You actually can! If you are signing into your account for the first time, follow these instructions. After you enter your amount, select the fund you'd like to contribute to, and click "Give Now." The new site will take you to a page where you fill in your personal details. This includes your name, email and campus. It is on that page where you will select the campus you would like to give to!

 

If you have already selected a designated campus, you can choose to give to a new location. Sign into your account, select "Profile" on the left sidebar, and click "My Address." This will take you to the next screen where you can update your campus location. Make sure to click "Update" when you are finished to save your changes.



 

"How can I edit my giving schedule?"

Answer: Right now there is not a way to edit your giving schedule, but as a temporary fix, you can delete your current schedule and create a new one. To delete your schedule, login to your account, select "Profile" in the left-hand sidebar, and then choose "Scheduled Contributions."

This will bring you to a page where you can view your current contribution schedules. Select the schedule you are wishing to edit, or cancel. From here you will see "Stop Contribution" in red letters under your information. Once you click this button, a screen will pop-up asking if you are sure you want to cancel your schedule. To continue, select "Cancel Schedule."

Now redirect back to the homepage and on the right-hand side of the screen you'll see a button to create a new schedule. Follow the steps from here to setup your new contribution.

If you have any other questions, we would love to help! You can contact us here

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